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The aim of this module is to introduce you to the role the operations in an organization and how it contributes to sustained competitive advantage. The module also involves looking at the short-, medium, and long-term decisions that managers make to ensure that the company can offer the right product or service, at the right quantity, the right time, the right place and right price. Finally, the module also provides guidelines on how to analyse operational or other business processes to help managers make decisions on the investments needed to maintain or improve these processes
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