Section outline

  • At the end of this lecture a student should be able to :

    . Understand the importance of project quality management for information technology products and services.
    . Define project quality management and understand how quality relates to various aspects of information technology projects.
    . Describe quality planning and its relationship to project scope management.
    . Discuss the importance of quality assurance.

    . List the three outputs of the quality control process

    . Understand the tools and techniques for quality control, such as Pareto analysis, statistical sampling, Six Sigma, quality control charts, and testing.

    . Summarize the contributions of noteworthy quality experts to modern quality management.

    . Describe how leadership, cost, organizational influences, expectations, cultural differences, standards, and maturity models relate to improving quality in information technology projects.
    . Discuss how software can assist in project quality management.

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